Add Handbook.md benchmark tasks

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+You are an Appeals and Grievances Coordinator at Mojave Crest Assurance Company.
+A new appeal has arrived in the appeals intake mailbox. Process it fully in
+accordance with the Mojave Crest Assurance Appeals and Grievances Desk Manual
+(sop.pdf). 
+
+Also, if you need to make a memo, do not fill in any narrative responses. Please just mark them as PENDING, and I will complete them.