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        "value": "Leadership escalation channel",
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    "C014": {
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  "messages": {
    "C001": [
      {
        "type": "message",
        "user": "U004",
        "text": "Deal 4504 gross variance flagged. Desk recap shows $6,275 but we posted $6,200. That's a $75 variance.",
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        "team": "T001",
        "reply_count": 1,
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      {
        "type": "message",
        "user": "U014",
        "text": "I got it. Let me pull the desk recap from Derek. Will coordinate with Marcus on this today.",
        "ts": "1775865600.000200",
        "team": "T001",
        "thread_ts": "1775865600.000100",
        "parent_user_id": "U004"
      },
      {
        "type": "message",
        "user": "U004",
        "text": "Deal 4505 unwind is happening. Ally Financial rejected funding due to credit score discrepancy. No new posting yet but wanted to flag.",
        "ts": "1776124800.000300",
        "team": "T001",
        "reply_count": 1,
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          "U014"
        ],
        "reply_users_count": 1
      },
      {
        "type": "message",
        "user": "U014",
        "text": "Noted. Once the new deal posts, ping me in here and I'll make sure Sofia knows to prioritize funding for speed.",
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        "team": "T001",
        "thread_ts": "1776124800.000300",
        "parent_user_id": "U004"
      }
    ],
    "C002": [
      {
        "type": "message",
        "user": "U005",
        "text": "Deal 4502 unfunded day 9. This is way overdue. Missing stips: proof of income, insurance declaration page.",
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        "team": "T001",
        "reply_count": 1,
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        "reply_users_count": 1
      },
      {
        "type": "message",
        "user": "U014",
        "text": "This is on me - I should have caught the missing stips day 1. Getting on with Capital One right now to request them urgently.",
        "ts": "1776297600.000600",
        "team": "T001",
        "thread_ts": "1776297600.000500",
        "parent_user_id": "U005"
      },
      {
        "type": "message",
        "user": "U005",
        "text": "Deal 4502 update: still waiting on proof of income from Capital One. Insurance dec received. Probably won't fund until tomorrow.",
        "ts": "1776297600.000700",
        "team": "T001"
      },
      {
        "type": "message",
        "user": "U005",
        "text": "Deal 4508 just posted, customer is anxious. Package needs to be sent to Ally Financial today. Contract value $27K. Who can get this out?",
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        "team": "T001",
        "reply_count": 1,
        "latest_reply": "1776124800.000900",
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          "U014"
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      {
        "type": "message",
        "user": "U014",
        "text": "On it. Package will be couriered today. Targeting morning funding window tomorrow.",
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        "team": "T001",
        "thread_ts": "1776124800.000800",
        "parent_user_id": "U005"
      }
    ],
    "C003": [
      {
        "type": "message",
        "user": "U006",
        "text": "Deal 4506 title exception: lien release not yet received from GM Financial for customer Karen Mitchell's trade-in. Hit day 7 escalation on this - following up with GM Financial to expedite.",
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        "team": "T001",
        "reply_count": 1,
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        "reply_users_count": 1
      },
      {
        "type": "message",
        "user": "U014",
        "text": "Got it Priya. Can you tag the salesperson in a note? This needs to go to Megan Price - she may be able to help coordinate with the customer.",
        "ts": "1775779200.001100",
        "team": "T001",
        "thread_ts": "1775779200.001000",
        "parent_user_id": "U006"
      }
    ],
    "C004": [
      {
        "type": "message",
        "user": "U008",
        "text": "Bad news: Robert Chen's down payment check for Deal 4501 came back NSF. Amount was $2,000. Check returned 04/13. Contract is already funded so this is cash flow issue we need to resolve with customer asap.",
        "ts": "1776038400.001200",
        "team": "T001"
      },
      {
        "type": "message",
        "user": "U008",
        "text": "Also flagging CC chargeback from Nicole Barrett. Chargeback amount is $650, received 04/12. Still investigating the reason with customer.",
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        "team": "T001"
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    ],
    "C005": [
      {
        "type": "message",
        "user": "U007",
        "text": "Orlando Auto Parts invoice dispute: Invoice OAP-2026-0389 was $4,600 for door panels and hardware but we only paid $2,300. They're claiming the remaining $2,300 is due. Our PO didn't include the extra hardware they added without authorization. Recommending we reject and escalate.",
        "ts": "1776124800.001400",
        "team": "T001"
      },
      {
        "type": "message",
        "user": "U007",
        "text": "New vendor onboarding: Auto Parts Direct is set up and ready. First PO can go out starting tomorrow. They undercut Orlando by 8% on bulk orders.",
        "ts": "1776124800.001500",
        "team": "T001"
      },
      {
        "type": "message",
        "user": "U007",
        "text": "SBP-4821 approval needed: Sunshine Body & Paint submitted invoice $5,200 for collision repair work on unit U1090. Job is complete, needs approval for payment. <@U001> can you approve?",
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        "text": "Approved. Process payment today.",
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        "parent_user_id": "U007"
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      {
        "type": "message",
        "user": "U007",
        "text": "SBP-4798 emergency payment: Sunshine Body & Paint is threatening mechanic's liens on three vehicles in recon if we don't pay $3,800 by 04/17. This invoice is 45 days past due. Requesting emergency approval from <@U002>.",
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    "C006": [
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        "user": "U013",
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        "text": "Darius \u2014 the body shop just submitted Invoice SBP-4821 for $5,200 on U1090 (CX-5 Preferred). Let me know if there are any issues before we proceed.",
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    ],
    "C007": [
      {
        "type": "message",
        "user": "U010",
        "text": "Upcoming 04/16 commission cutoff reminder: All deal closings and adjustments must be finalized by end of business 04/15. Payroll deadline is 04/20. Anyone who needs last-minute adjustments, get them to me by 04/15 EOB.",
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      {
        "type": "message",
        "user": "U010",
        "text": "GAP chargeback offset for Megan Price deal 4492: Received $1,400 chargeback 04/10. Working on the offset documentation now.",
        "ts": "1776124800.002200",
        "team": "T001"
      }
    ],
    "C008": [
      {
        "type": "message",
        "user": "U002",
        "text": "March month-end close status: All deals funded and title complete. Pending items: final aging report from inventory, AR collections summary from Renee, and commission finalization from Leah. Target close sign-off tomorrow.",
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      {
        "type": "message",
        "user": "U001",
        "text": "Confirmed: I signed off on March close 04/09. BD7 checklist is complete. Finance team cleared to move to April processes.",
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        "thread_ts": "1775606400.002300",
        "parent_user_id": "U002"
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    ],
    "C009": [
      {
        "type": "message",
        "user": "U010",
        "text": "GAP chargeback posted for Deal 4492: Amount $1,400. Chargeback received from SafeGuard GAP Products 04/10. Affecting Megan Price commission. Tagging <@U014> and <@U017> for awareness.",
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        "team": "T001",
        "reply_count": 1,
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      },
      {
        "type": "message",
        "user": "U014",
        "text": "Thanks for the heads up. Customer cancelled GAP the day after delivery. This is a policy issue - customer should not have been able to cancel same-day. I'll reach out to SafeGuard about their cancellation window.",
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        "team": "T001",
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        "parent_user_id": "U010"
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    ],
    "C010": [
      {
        "user": "U013",
        "ts": "1776297600.000600",
        "text": "Heads up \u2014 Lakewood delivered the new Tundra (N2049) this morning. VIN 5TFDY5F10RX904516. Keys in the lockbox. @darius.kim add to inventory and floorplan when you get the invoice cost from AP.",
        "type": "message"
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    ],
    "C011": [
      {
        "type": "message",
        "user": "U004",
        "text": "Deal 4503 trade payoff variance: Trade payoff quoted at $9,800 but actual is $9,980. That's a $180 variance which is above de minimis. Not sending payoff letter until approved.",
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        "team": "T001"
      },
      {
        "type": "message",
        "user": "U004",
        "text": "Deal 4509 trade payoff variance: $250 variance on trade payoff. Quoted $4,500, actual is $4,750 from Toyota Financial Services. Needs same approval before proceeding.",
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    ],
    "C013": [
      {
        "type": "message",
        "user": "U002",
        "text": "ESCALATION: Deal 4502 funding is overdue. Contract value $33,962. Customer is threatening to walk. Need immediate action plan.",
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      {
        "type": "message",
        "user": "U014",
        "text": "Acknowledged. This is a process failure on our end. Sofia is now on direct call with Capital One. I'm requesting expedited approval by COB today. Will update you every 2 hours.",
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      {
        "type": "message",
        "user": "U001",
        "text": "Welcome to the Sunshine & Set Auto accounting team Slack! This is where we coordinate on deals, funding, cash flow, and month-end close. Let's keep our processes tight and our customers happy.",
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      {
        "type": "message",
        "user": "U011",
        "text": "Great channel setup team. Excited to see how structured communication improves our operations.",
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