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        "user": "U003",
        "text": "[PA SUBMITTED] Chen_11051992 | Payer: BlueCross BlueShield PPO | Drug: Octagam 10% | Ref: BCBS-PACONF-20260305-51927",
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        "team": "T001"
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      {
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        "user": "U004",
        "text": "[PA SUBMITTED] Williams_03141958 | Payer: Aetna PPO | Drug: Hizentra 20% | Ref: AET-PACONF-20260312-29047",
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        "team": "T001"
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      {
        "type": "message",
        "user": "U003",
        "text": "[FINANCIAL HARDSHIP] Martinez_08281990 \u2014 refer to Patient Assistance Program.",
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        "team": "T001"
      },
      {
        "type": "message",
        "user": "U003",
        "text": "[PA SUBMITTED] Martinez_08281990 | Payer: BlueCross BlueShield PPO | Drug: Privigen 10% | Ref: BCBS-PACONF-20260325-63018",
        "ts": "1774449000.002300",
        "team": "T001"
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      {
        "type": "message",
        "user": "U006",
        "text": "[BVS ASSIGNED] Reeves_12031975 | Payer: Humana Medicare Advantage | Drug: Gammagard Liquid 10% | Dose: 25g",
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        "user": "U005",
        "text": "[BVS ASSIGNED] Vasquez_03151971 | Payer: Aetna PPO | Drug: Privigen 10% | Dose: 35g",
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      {
        "type": "message",
        "user": "U003",
        "text": "[PA SUBMITTED] Vasquez_03151971 | Payer: Aetna PPO | Drug: Privigen 10% | Ref: AET-PACONF-20260407-77291",
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      {
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        "text": "[FORMULARY ISSUE] Vasquez_03151971 | Drug: Privigen 10% | Payer: Aetna PPO",
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      {
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        "user": "U011",
        "text": "[VISIT COMPLETE] Thompson_06221985 | DOS: 03/10/2026",
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      {
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        "user": "U003",
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      {
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        "user": "U010",
        "text": "[SCHEDULED] Chen_11051992 | Date: 03/25/2026 | Nurse: D. Chen",
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        "type": "message",
        "user": "U012",
        "text": "[VISIT COMPLETE] Chen_11051992 | DOS: 03/25/2026",
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        "team": "T001"
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        "user": "U008",
        "text": "[CLAIM SUBMITTED] Thompson_06221985 | DOS: 03/10/2026 | Payer: UnitedHealthcare HMO | Billed: $7,240.00",
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      {
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        "user": "U007",
        "text": "[CLAIM SUBMITTED] Chen_11051992 | DOS: 03/25/2026 | Payer: BlueCross BlueShield PPO | Billed: $5,892.00",
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        "user": "U007",
        "text": "[APPEAL FILED L1] Williams_03141958 | 03/12/2026 | Aetna PPO | PI-204",
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        "team": "T001"
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