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        "team": "T001",
        "ts": "1739970000.000100",
        "text": "Yes @kwhitfield \u2014 use the classification that produces the most direct comparison. When in doubt flag it; better to flag and clear than to miss one."
      },
      {
        "type": "message",
        "user": "U003",
        "team": "T001",
        "ts": "1742029200.000100",
        "text": "Updated parity training materials are in the shared repo. Please review before the April all-hands. Thanks to @aontario and @pannadurai for pulling those together."
      }
    ],
    "C005": [
      {
        "type": "message",
        "user": "U009",
        "team": "T001",
        "ts": "1740823200.000100",
        "text": "Quarterly reminder: report potential compliance events via DM to me using Format B-4. If you're unsure whether something qualifies, DM first \u2014 do not wait. Prompt reporting is a regulatory requirement."
      },
      {
        "type": "message",
        "user": "U009",
        "team": "T001",
        "ts": "1742464800.000100",
        "text": "DOI market conduct exam scheduled for May 2026. I'll circulate a case file readiness checklist next week. Ensure all open cases have current documentation and all closed cases have signed determination memos on file."
      }
    ],
    "C006": [
      {
        "type": "message",
        "user": "U003",
        "team": "T001",
        "ts": "1735808400.000100",
        "text": "Happy New Year, team. Another year of doing right by our members. Thank you all for the work you put in \u2014 let's have a great 2026."
      },
      {
        "type": "message",
        "user": "U002",
        "team": "T001",
        "ts": "1739541600.000100",
        "text": "Reminder \u2014 President's Day is Monday Feb 16, MCA office closed. Make sure active cases have coverage and update your out-of-office."
      },
      {
        "type": "message",
        "user": "U004",
        "team": "T001",
        "ts": "1743499800.000100",
        "text": "Anyone else feel like Q1 flew by? Good work all around keeping deadlines. Solid quarter."
      },
      {
        "type": "message",
        "user": "U007",
        "team": "T001",
        "ts": "1743501600.000100",
        "text": "Agreed. Heads up \u2014 I'm out Apr 17\u201318 for training. @pannadurai is covering clinical queue questions while I'm away."
      }
    ],
    "D001": [
      {
        "type": "message",
        "user": "U001",
        "team": "T001",
        "ts": "1737969000.000100",
        "text": "ESCALATION\nCase #: CASE-2026-00356\nType: Post-Service Standard\nDeadline: 2026-04-01\nTrigger: Missing clinical records required for medical necessity review \u2014 treating facility has not responded to initial records request (Section 9.2 \u2014 documentation gap)\nSummary: Day 5 of 60-day clock. RN reviewer cannot complete medical necessity analysis without the inpatient records. Facility unresponsive to informal outreach. Tolling is appropriate to allow time for formal missing information request.\nMy Recommendation: Send Template A-2 and toll the clock per Section 5.4.\nRequested Action: Approval"
      },
      {
        "type": "message",
        "user": "U002",
        "team": "T001",
        "ts": "1737969900.000100",
        "text": "Approved. Send Template A-2 and note the toll start date in the log. Check in by day 14 if nothing's back \u2014 we don't want to be at day 16 with the clock resuming and still no records."
      }
    ],
    "D002": [],
    "D003": [],
    "D004": [],
    "D005": [
      {
        "type": "message",
        "user": "U001",
        "team": "T001",
        "ts": "1739959500.000100",
        "text": "PARITY FLAG\nCase #: CASE-2026-00401\nService Classification: Outpatient BH\nComparable M/S Classification: Outpatient Medical/Surgical, in-network\nFlag Indicator: Prior authorization required for outpatient BH services under EOC Section 4.1; no comparable PA requirement applies to outpatient M/S services in the same classification (NQTL disparity \u2014 Section 8.2)\nCase Folder: appeals-repo/2026/CASE-2026-00401\nDecision Deadline: 2026-03-21"
      },
      {
        "type": "message",
        "user": "U006",
        "team": "T001",
        "ts": "1739964600.000100",
        "text": "Received. Scheduling parity review for this week \u2014 will confirm before EOD Friday. Keep the case on the standard clock; parity review runs parallel and doesn't toll the deadline."
      }
    ],
    "D006": [],
    "D007": [],
    "D008": []
  },
  "counters": {
    "messageId": 1000000
  }
}