{
  "mailbox": {
    "email": "d.okafor@careig.com",
    "name": "Diane Okafor"
  },
  "contacts": [
    {
      "email": "payments@silverpath-claims.com",
      "name": "SilverPath Claims \u2014 Payments"
    },
    {
      "email": "billing@silverpath-claims.com",
      "name": "SilverPath Claims \u2014 Billing"
    },
    {
      "email": "appeals@silverpath-claims.com",
      "name": "SilverPath Claims \u2014 Appeals"
    },
    {
      "email": "claims@bluecrest-health.com",
      "name": "BlueCrest Health \u2014 Claims"
    },
    {
      "email": "appeals@bluecrest-health.com",
      "name": "BlueCrest Health \u2014 Appeals"
    },
    {
      "email": "billing@careig.com",
      "name": "CareIG Billing Inbox"
    },
    {
      "email": "d.okafor@careig.com",
      "name": "Diane Okafor"
    },
    {
      "email": "r.walsh@careig.com",
      "name": "Raymond Walsh"
    },
    {
      "email": "j.alcott@careig.com",
      "name": "Jennifer Alcott"
    },
    {
      "email": "s.obi@careig.com",
      "name": "Sandra Obi"
    },
    {
      "email": "m.holloway@emailhost.com",
      "name": "Margaret Holloway"
    }
  ],
  "folders": [
    {
      "name": "Cases/Active"
    },
    {
      "name": "Cases/Closed"
    },
    {
      "name": "Payer-Correspondence"
    }
  ],
  "emails": [
    {
      "email_id": "1",
      "folder": "INBOX",
      "subject": "Electronic Remittance Advice \u2014 SilverPath Medicare Advantage \u2014 CareIG NPI: 1234567893",
      "from_addr": "payments@silverpath-claims.com",
      "to_addr": "billing@careig.com",
      "cc_addr": null,
      "bcc_addr": null,
      "date": "2026-04-08T07:42:00Z",
      "message_id": "<era-spa-20260408-0047@silverpath-claims.com>",
      "in_reply_to": null,
      "body_text": "CareIG Specialty Pharmacy,\n\nPlease find attached your Electronic Remittance Advice (ERA) for the remittance date of 04/08/2026.\n\nEFT Reference: SPA-EFT-20260408-0047\nProvider NPI: 1234567893\n\nThis remittance contains 1 claim line for review. Please see the attached PDF for full detail including CARC codes.\n\nQuestions: providerrelations@silverpath-claims.com\nAppeal submissions: appeals@silverpath-claims.com\n\nSilverPath Medicare Advantage\nProvider Relations",
      "body_html": null,
      "is_read": false,
      "is_important": true,
      "attachments": [
        {
          "filename": "era_02142026_SilverPath.pdf",
          "content_type": "application/pdf",
          "content_base64": "[encoded data, 35564 characters]"
        }
      ]
    },
    {
      "email_id": "2",
      "folder": "Payer-Correspondence",
      "subject": "Explanation of Benefits \u2014 BlueCrest Commercial PPO \u2014 CareIG NPI: 1234567893",
      "from_addr": "claims@bluecrest-health.com",
      "to_addr": "billing@careig.com",
      "cc_addr": null,
      "bcc_addr": null,
      "date": "2026-01-30T09:15:00Z",
      "message_id": "<eob-bcr-20260130-4401@bluecrest-health.com>",
      "in_reply_to": null,
      "body_text": "CareIG Specialty Pharmacy,\n\nPlease find attached your Explanation of Benefits for the claim referenced below.\n\nClaim Reference: CLM-REF-20260113-4401\nPatient: Patel, Sunita | Member ID: BCR-10047291\nDOS: 01/09/2026\nTotal Paid: $4,368.00\n\nBlueCrest Commercial PPO\nProvider Claims",
      "body_html": null,
      "is_read": true,
      "is_important": false,
      "attachments": [
        {
          "filename": "eob_01092026_BlueCrest_Patel.pdf",
          "content_type": "application/pdf",
          "content_base64": "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"
        }
      ]
    },
    {
      "email_id": "3",
      "folder": "Payer-Correspondence",
      "subject": "Appeal Decision \u2014 Level 1 \u2014 Okonkwo, Chidi \u2014 DOS 11/18/2025",
      "from_addr": "appeals@bluecrest-health.com",
      "to_addr": "billing@careig.com",
      "cc_addr": null,
      "bcc_addr": null,
      "date": "2026-01-15T13:55:00Z",
      "message_id": "<appeal-dec-bcr-20260115-7703@bluecrest-health.com>",
      "in_reply_to": "<appeal-l1-careig-20251208-7703@careig.com>",
      "body_text": "CareIG Specialty Pharmacy,\n\nWe have completed our review of your Level 1 appeal for the claim referenced below.\n\nPatient: Okonkwo, Chidi | Member ID: BCR-20081147\nDOS: 11/18/2025 | Claim: CLM-REF-20251121-7703 | CARC: CO-50\n\nDECISION: Upheld in favor of provider. Payment of $4,736.00 will be issued within 10 business days.\n\nPlease see the attached decision notice for full detail.\n\nBlueCrest Commercial PPO\nProvider Appeals Department",
      "body_html": null,
      "is_read": true,
      "is_important": false,
      "attachments": [
        {
          "filename": "appeal_decision_L1_11182025_BlueCrest_Okonkwo.pdf",
          "content_type": "application/pdf",
          "content_base64": "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"
        }
      ]
    },
    {
      "email_id": "4",
      "folder": "Sent",
      "subject": "[CLAIM SUBMISSION] CareIG NPI: 1234567893 | Holloway | MemberID: SPA-00291847 | DOS: 02/14/2026",
      "from_addr": "d.okafor@careig.com",
      "to_addr": "billing@silverpath-claims.com",
      "cc_addr": null,
      "bcc_addr": null,
      "date": "2026-02-18T14:22:00Z",
      "message_id": "<claim-careig-20260218-9931@careig.com>",
      "in_reply_to": null,
      "body_text": "SilverPath Medicare Advantage \u2014 Provider Billing,\n\nPlease find attached the claim for the patient and date of service referenced below.\n\nPatient: Holloway, Margaret\nMember ID: SPA-00291847\nDOS: 02/14/2026\nTotal Billed: $6,140.00\nPA Number: SPA-PA-2026-3302\n\nDiane Okafor\nBilling Specialist | CareIG Specialty Pharmacy\nd.okafor@careig.com",
      "body_html": null,
      "is_read": true,
      "is_important": false,
      "attachments": [
        {
          "filename": "claim_02142026_Holloway.pdf",
          "content_type": "application/pdf",
          "content_base64": "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"
        }
      ]
    },
    {
      "email_id": "5",
      "folder": "Sent",
      "subject": "[APPEAL L1] CareIG | Okonkwo | MemberID: BCR-20081147 | DOS: 11/18/2025 | Claim: CLM-REF-20251121-7703 | CARC: CO-50",
      "from_addr": "d.okafor@careig.com",
      "to_addr": "appeals@bluecrest-health.com",
      "cc_addr": null,
      "bcc_addr": null,
      "date": "2025-12-08T11:25:00Z",
      "message_id": "<appeal-l1-careig-20251208-7703@careig.com>",
      "in_reply_to": null,
      "body_text": "BlueCrest Commercial PPO \u2014 Provider Appeals Department,\n\nCareIG Specialty Pharmacy submits this Level 1 appeal for the claim referenced below.\n\nPatient: Okonkwo, Chidi\nMember ID: BCR-20081147\nDOS: 11/18/2025\nClaim Reference: CLM-REF-20251121-7703\nCARC: CO-50 \u2014 Non-covered service\nBilled: $5,920.00\n\nPlease find the full appeal letter and supporting documents attached.\n\nDiane Okafor\nBilling Specialist | CareIG Specialty Pharmacy\nd.okafor@careig.com",
      "body_html": null,
      "is_read": true,
      "is_important": false,
      "attachments": [
        {
          "filename": "appeal_L1_11182025.pdf",
          "content_type": "application/pdf",
          "content_base64": "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"
        }
      ]
    },
    {
      "email_id": "6",
      "folder": "Sent",
      "subject": "[APPEAL L1] CareIG | Holloway | MemberID: BCR-00184523 | DOS: 12/09/2025 | Claim: CLM-REF-20251215-6612 | CARC: PI-204",
      "from_addr": "d.okafor@careig.com",
      "to_addr": "appeals@bluecrest-health.com",
      "cc_addr": null,
      "bcc_addr": null,
      "date": "2026-03-23T11:25:00Z",
      "message_id": "<appeal-l1-careig-20260323-6612@careig.com>",
      "in_reply_to": null,
      "body_text": "BlueCrest Commercial PPO \u2014 Provider Appeals Department,\n\nCareIG Specialty Pharmacy submits this Level 1 appeal for the claim referenced below.\n\nPatient: Holloway, Margaret\nMember ID: BCR-00184523\nDOS: 12/09/2025\nClaim Reference: CLM-REF-20251215-6612\nCARC: PI-204 \u2014 Not medically necessary\nBilled: $5,840.00\n\nPlease find the full appeal letter and supporting documents attached.\n\nDiane Okafor\nBilling Specialist | CareIG Specialty Pharmacy\nd.okafor@careig.com",
      "body_html": null,
      "is_read": true,
      "is_important": false,
      "attachments": [
        {
          "filename": "appeal_L1_12092025.pdf",
          "content_type": "application/pdf",
          "content_base64": "[encoded data, 31172 characters]"
        }
      ]
    }
  ],
  "next_email_id": 7
}