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        "value": "Urgent issues needing executive awareness or same-day decision",
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        "value": "Leadership escalation channel",
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    },
    "C014": {
      "id": "C014",
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  },
  "messages": {
    "C001": [
      {
        "type": "message",
        "user": "U004",
        "text": "Deal 4504 gross variance flagged. Desk recap shows $6,275 but we posted $6,200. That's a $75 variance.",
        "ts": "1775865600.000100",
        "team": "T001",
        "reply_count": 1,
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        "reply_users_count": 1
      },
      {
        "type": "message",
        "user": "U014",
        "text": "I got it. Let me pull the desk recap from Derek. Will coordinate with Marcus on this today.",
        "ts": "1775865600.000200",
        "team": "T001",
        "thread_ts": "1775865600.000100",
        "parent_user_id": "U004"
      },
      {
        "type": "message",
        "user": "U004",
        "text": "Deal 4505 unwind is happening. Ally Financial rejected funding due to credit score discrepancy. No new posting yet but wanted to flag.",
        "ts": "1776124800.000300",
        "team": "T001",
        "reply_count": 1,
        "latest_reply": "1776124800.000400",
        "reply_users": [
          "U014"
        ],
        "reply_users_count": 1
      },
      {
        "type": "message",
        "user": "U014",
        "text": "Noted. Once the new deal posts, ping me in here and I'll make sure Sofia knows to prioritize funding for speed.",
        "ts": "1776124800.000400",
        "team": "T001",
        "thread_ts": "1776124800.000300",
        "parent_user_id": "U004"
      }
    ],
    "C002": [
      {
        "type": "message",
        "user": "U005",
        "text": "Deal 4502 unfunded day 9. This is way overdue. Missing stips: proof of income, insurance declaration page.",
        "ts": "1776297600.000500",
        "team": "T001",
        "reply_count": 1,
        "latest_reply": "1776297600.000600",
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        ],
        "reply_users_count": 1
      },
      {
        "type": "message",
        "user": "U014",
        "text": "This is on me - I should have caught the reserve issue day 1. Getting on with Capital One right now to request stips urgently.",
        "ts": "1776297600.000600",
        "team": "T001",
        "thread_ts": "1776297600.000500",
        "parent_user_id": "U005"
      },
      {
        "type": "message",
        "user": "U005",
        "text": "Deal 4502 update: still waiting on proof of income from Capital One. Insurance dec received. Probably won't fund until tomorrow.",
        "ts": "1776297600.000700",
        "team": "T001"
      },
      {
        "type": "message",
        "user": "U005",
        "text": "Deal 4508 just posted, customer is anxious. Package needs to be sent to Ally Financial today. Contract value $27K. Who can get this out?",
        "ts": "1776124800.000800",
        "team": "T001",
        "reply_count": 1,
        "latest_reply": "1776124800.000900",
        "reply_users": [
          "U014"
        ],
        "reply_users_count": 1
      },
      {
        "type": "message",
        "user": "U014",
        "text": "On it. Package will be couriered today. Targeting morning funding window tomorrow.",
        "ts": "1776124800.000900",
        "team": "T001",
        "thread_ts": "1776124800.000800",
        "parent_user_id": "U005"
      }
    ],
    "C003": [
      {
        "type": "message",
        "user": "U006",
        "text": "Deal 4506 title exception: lien release not yet received from GM Financial for customer Karen Mitchell's trade-in. Hit day 7 escalation on this - following up with GM Financial to expedite.",
        "ts": "1775779200.001000",
        "team": "T001",
        "reply_count": 1,
        "latest_reply": "1775779200.001100",
        "reply_users": [
          "U014"
        ],
        "reply_users_count": 1
      },
      {
        "type": "message",
        "user": "U014",
        "text": "Got it Priya. Can you tag the salesperson in a note? This needs to go to Megan Price - she may be able to help coordinate with the customer.",
        "ts": "1775779200.001100",
        "team": "T001",
        "thread_ts": "1775779200.001000",
        "parent_user_id": "U006"
      }
    ],
    "C004": [
      {
        "type": "message",
        "user": "U008",
        "text": "Bad news: Robert Chen's down payment check for Deal 4501 came back NSF. Amount was $2,000. Check returned 04/13. Contract is already funded so this is cash flow issue we need to resolve with customer asap.",
        "ts": "1776038400.001200",
        "team": "T001"
      },
      {
        "type": "message",
        "user": "U008",
        "text": "Also flagging CC chargeback from Nicole Barrett. Chargeback amount is $650, received 04/12. Still investigating the reason with customer.",
        "ts": "1776038400.001300",
        "team": "T001"
      }
    ],
    "C005": [
      {
        "type": "message",
        "user": "U007",
        "text": "Orlando Auto Parts invoice dispute: Invoice OAP-2026-0389 was $4,600 for door panels and hardware but we only paid $2,300. They're claiming the remaining $2,300 is due. Our PO didn't include the extra hardware they added without authorization. Recommending we reject and escalate.",
        "ts": "1776124800.001400",
        "team": "T001"
      },
      {
        "type": "message",
        "user": "U007",
        "text": "New vendor onboarding: Auto Parts Direct is set up and ready. First PO can go out starting tomorrow. They undercut Orlando by 8% on bulk orders.",
        "ts": "1776124800.001500",
        "team": "T001"
      },
      {
        "type": "message",
        "user": "U007",
        "text": "SBP-4821 approval needed: Sunshine Body & Paint submitted invoice $5,200 for collision repair work on unit U1090. Job is complete, needs approval for payment. <@U001> can you approve?",
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        "team": "T001",
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        "type": "message",
        "user": "U001",
        "text": "Approved. Process payment today.",
        "ts": "1776211200.001700",
        "team": "T001",
        "thread_ts": "1776211200.001600",
        "parent_user_id": "U007"
      },
      {
        "type": "message",
        "user": "U007",
        "text": "SBP-4798 emergency payment: Sunshine Body & Paint is threatening mechanic's liens on three vehicles in recon if we don't pay $3,800 by 04/17. This invoice is 45 days past due. Requesting emergency approval from <@U002>.",
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    ],
    "C006": [
      {
        "type": "message",
        "user": "U009",
        "text": "Inventory aging alert: Unit N2047 is at 65 days on lot. Unit N2048 is at 94 days (critical aging). Unit U1093 at 70 days. Need to schedule price reductions ASAP. These units are bleeding us on floor plan.",
        "ts": "1776211200.001900",
        "team": "T001"
      },
      {
        "type": "message",
        "user": "U009",
        "text": "Unit U1090 recon cost is running $5,200. This unit was auction purchase, so margin is thin already. May want to sell as-is or limit dealer warranty on this one.",
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        "team": "T001"
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    ],
    "C007": [
      {
        "type": "message",
        "user": "U010",
        "text": "Upcoming 04/16 commission cutoff reminder: All deal closings and adjustments must be finalized by end of business 04/15. Payroll deadline is 04/20. Anyone who needs last-minute adjustments, get them to me by 04/15 EOB.",
        "ts": "1776124800.002100",
        "team": "T001"
      },
      {
        "type": "message",
        "user": "U010",
        "text": "GAP chargeback offset for Megan Price deal 4492: Received $1,400 chargeback 04/10. Working on the offset documentation now.",
        "ts": "1776124800.002200",
        "team": "T001"
      }
    ],
    "C008": [
      {
        "type": "message",
        "user": "U002",
        "text": "March month-end close status: All deals funded and title complete. Pending items: final aging report from inventory, AR collections summary from Renee, and commission finalization from Leah. Target close sign-off tomorrow.",
        "ts": "1775606400.002300",
        "team": "T001",
        "reply_count": 1,
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      {
        "type": "message",
        "user": "U001",
        "text": "Confirmed: I signed off on March close 04/09. BD7 checklist is complete. Finance team cleared to move to April processes.",
        "ts": "1775952000.002400",
        "team": "T001",
        "thread_ts": "1775606400.002300",
        "parent_user_id": "U002"
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    ],
    "C009": [
      {
        "type": "message",
        "user": "U010",
        "text": "GAP chargeback posted for Deal 4492: Amount $1,400. Chargeback received from SafeGuard GAP Products 04/10. Affecting Megan Price commission. Tagging <@U014> and <@U017> for awareness.",
        "ts": "1775779200.002500",
        "team": "T001",
        "reply_count": 1,
        "latest_reply": "1775779200.002600",
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        "reply_users_count": 1
      },
      {
        "type": "message",
        "user": "U014",
        "text": "Thanks for the heads up. Customer cancelled GAP the day after delivery. This is a policy issue - customer should not have been able to cancel same-day. I'll reach out to SafeGuard about their cancellation window.",
        "ts": "1775779200.002600",
        "team": "T001",
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        "parent_user_id": "U010"
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    ],
    "C010": [
      {
        "type": "message",
        "user": "U009",
        "text": "Floorplan variance alert 04/15: $1,100 variance on latest statement from JM Family. Need to investigate and resolve.",
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        "reply_count": 1,
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      {
        "type": "message",
        "user": "U005",
        "text": "Deal 4502 funding is in process. Should clear within 24 hours. Once funded, variance clears.",
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        "parent_user_id": "U009"
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    "C011": [
      {
        "type": "message",
        "user": "U004",
        "text": "Deal 4503 trade payoff variance: Trade payoff quoted at $9,800 but actual is $9,980. That's a $180 variance which is above de minimis. Not sending payoff letter until approved.",
        "ts": "1775779200.002900",
        "team": "T001"
      },
      {
        "type": "message",
        "user": "U004",
        "text": "Deal 4509 trade payoff variance: $250 variance on trade payoff. Quoted $4,500, actual is $4,750 from Toyota Financial Services. Needs same approval before proceeding.",
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    ],
    "C013": [
      {
        "type": "message",
        "user": "U002",
        "text": "ESCALATION: Deal 4502 funding is overdue. Contract value $33,962. Customer is threatening to walk. Need immediate action plan.",
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      {
        "type": "message",
        "user": "U014",
        "text": "Acknowledged. This is a process failure on our end. Sofia is now on direct call with Capital One. I'm requesting expedited approval by COB today. Will update you every 2 hours.",
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        "parent_user_id": "U002"
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    "C014": [
      {
        "type": "message",
        "user": "U001",
        "text": "Welcome to the Sunshine & Set Auto accounting team Slack! This is where we coordinate on deals, funding, cash flow, and month-end close. Let's keep our processes tight and our customers happy.",
        "ts": "1775145600.003300",
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      {
        "type": "message",
        "user": "U011",
        "text": "Great channel setup team. Excited to see how structured communication improves our operations.",
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        "team": "T001",
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        "parent_user_id": "U001"
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