{
  "issues": {
    "OPS_HR_TE-1": {
      "id": "10001",
      "key": "OPS_HR_TE-1",
      "self": "https://jira.vanguardshield.com/rest/api/3/issue/OPS_HR_TE-1",
      "fields": {
        "summary": "Queue Roles & Assignees",
        "description": {
          "type": "doc",
          "version": 1,
          "content": [
            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "OPS_HR_TE Queue Configuration"
                }
              ]
            },
            {
              "type": "paragraph",
              "content": []
            },
            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "Queue Manager: dpark (Diana Park)"
                }
              ]
            },
            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "Workflow & Transitions (Sales T&E):"
                }
              ]
            },
            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "- Approve: Transitions issue from Pending Approval to Approved"
                }
              ]
            },
            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "- Reject: Transitions issue from Pending Approval to Rejected"
                }
              ]
            },
            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "- Return for Revision: Transitions issue from Pending Approval to Returned"
                }
              ]
            },
            {
              "type": "paragraph",
              "content": []
            },
            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "Escalation Contact: jnakamura (Jun Nakamura, VP of Sales)"
                }
              ]
            }
          ]
        },
        "issuetype": {
          "id": "10099",
          "name": "Info",
          "subtask": false,
          "hierarchyLevel": 0
        },
        "project": {
          "id": "10010",
          "key": "OPS_HR_TE",
          "name": "Sales T&E Expense Reports",
          "projectTypeKey": "business"
        },
        "status": {
          "id": "4",
          "name": "Done",
          "statusCategory": {
            "id": 4,
            "key": "done",
            "name": "Done",
            "colorName": "green"
          }
        },
        "priority": {
          "id": "3",
          "name": "Medium"
        },
        "assignee": {
          "accountId": "sjenkins",
          "accountType": "atlassian",
          "emailAddress": "sarah.jenkins@vanguardshield.com",
          "displayName": "Sarah Jenkins",
          "active": true,
          "timeZone": "America/New_York"
        },
        "reporter": {
          "accountId": "sjenkins",
          "accountType": "atlassian",
          "emailAddress": "sarah.jenkins@vanguardshield.com",
          "displayName": "Sarah Jenkins",
          "active": true,
          "timeZone": "America/New_York"
        },
        "creator": {
          "accountId": "sjenkins",
          "accountType": "atlassian",
          "emailAddress": "sarah.jenkins@vanguardshield.com",
          "displayName": "Sarah Jenkins",
          "active": true,
          "timeZone": "America/New_York"
        },
        "created": "2026-01-15T09:00:00.000-05:00",
        "updated": "2026-03-01T09:00:00.000-05:00",
        "labels": [],
        "components": [],
        "fixVersions": [],
        "versions": []
      }
    },
    "OPS_HR_TE-2": {
      "id": "10002",
      "key": "OPS_HR_TE-2",
      "self": "https://jira.vanguardshield.com/rest/api/3/issue/OPS_HR_TE-2",
      "fields": {
        "summary": "T&E Report - Marcus Chen - Sales - March/April 2026",
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          "version": 1,
          "content": [
            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "Employee: Marcus Chen"
                }
              ]
            },
            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "Employee ID: EMP-1847"
                }
              ]
            },
            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "Department: Sales"
                }
              ]
            },
            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "Submission Date: April 3, 2026"
                }
              ]
            },
            {
              "type": "paragraph",
              "content": []
            },
            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "Expense Line Items:"
                }
              ]
            },
            {
              "type": "paragraph",
              "content": []
            },
            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "1. Date: April 2, 2026 | Merchant: Bistro Milano | Category: Meal | Amount: $85.00 | Description: Lunch with client contacts"
                }
              ]
            },
            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "2. Date: April 2, 2026 | Merchant: Uber | Category: Transportation | Amount: $42.00 | Description: Round trip to client office"
                }
              ]
            },
            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "3. Date: April 1-2, 2026 | Merchant: Marriott Downtown Hartford | Category: Lodging | Amount: $189.00 | Description: Overnight stay for multi-day client visit"
                }
              ]
            },
            {
              "type": "paragraph",
              "content": []
            },
            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "Total: $316.00"
                }
              ]
            }
          ]
        },
        "issuetype": {
          "id": "10010",
          "name": "Expense Report",
          "subtask": false,
          "hierarchyLevel": 0
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        "project": {
          "id": "10010",
          "key": "OPS_HR_TE",
          "name": "Sales T&E Expense Reports",
          "projectTypeKey": "business"
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        "status": {
          "id": "2",
          "name": "Pending Approval",
          "statusCategory": {
            "id": 2,
            "key": "indeterminate",
            "name": "In Progress",
            "colorName": "yellow"
          }
        },
        "priority": {
          "id": "3",
          "name": "Medium"
        },
        "assignee": {
          "accountId": "tmorgan",
          "accountType": "atlassian",
          "emailAddress": "taylor.morgan@vanguardshield.com",
          "displayName": "Taylor Morgan",
          "active": true,
          "timeZone": "America/New_York"
        },
        "reporter": {
          "accountId": "mchen",
          "accountType": "atlassian",
          "emailAddress": "marcus.chen@vanguardshield.com",
          "displayName": "Marcus Chen",
          "active": true,
          "timeZone": "America/New_York"
        },
        "creator": {
          "accountId": "mchen",
          "accountType": "atlassian",
          "emailAddress": "marcus.chen@vanguardshield.com",
          "displayName": "Marcus Chen",
          "active": true,
          "timeZone": "America/New_York"
        },
        "created": "2026-04-03T14:30:00.000-04:00",
        "updated": "2026-04-03T14:30:00.000-04:00",
        "labels": [],
        "components": [],
        "fixVersions": [],
        "versions": [],
        "customfield_10100": "dpark"
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      "transitions": [
        {
          "id": "21",
          "name": "Approve",
          "to": {
            "id": "5",
            "name": "Approved",
            "statusCategory": {
              "id": 4,
              "key": "done",
              "name": "Done",
              "colorName": "green"
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          }
        },
        {
          "id": "22",
          "name": "Reject",
          "to": {
            "id": "6",
            "name": "Rejected",
            "statusCategory": {
              "id": 5,
              "key": "done",
              "name": "Done",
              "colorName": "red"
            }
          }
        },
        {
          "id": "23",
          "name": "Return for Revision",
          "to": {
            "id": "7",
            "name": "Returned",
            "statusCategory": {
              "id": 2,
              "key": "new",
              "name": "To Do",
              "colorName": "blue-gray"
            }
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    "OPS_HR_TE-3": {
      "id": "10003",
      "key": "OPS_HR_TE-3",
      "self": "https://jira.vanguardshield.com/rest/api/3/issue/OPS_HR_TE-3",
      "fields": {
        "summary": "T&E Report - Priya Sharma - Sales - March/April 2026",
        "description": {
          "type": "doc",
          "version": 1,
          "content": [
            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "Employee: Priya Sharma"
                }
              ]
            },
            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "Employee ID: EMP-2103"
                }
              ]
            },
            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "Department: Sales"
                }
              ]
            },
            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "Submission Date: April 3, 2026"
                }
              ]
            },
            {
              "type": "paragraph",
              "content": []
            },
            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "Expense Line Items:"
                }
              ]
            },
            {
              "type": "paragraph",
              "content": []
            },
            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "1. Date: March 28, 2026 | Merchant: The Capital Grille | Category: Business Development | Amount: $215.00 | Description: Dinner meeting with prospective account"
                }
              ]
            },
            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "2. Date: April 3, 2026 | Merchant: VS Team Merch | Category: Business Supplies | Amount: $350.00 | Description: Branded notebooks for client onboarding kits"
                }
              ]
            },
            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "3. Date: March 30, 2026 | Merchant: Yellow Cab | Category: Transportation | Amount: $38.00 | Description: Cab to regional office"
                }
              ]
            },
            {
              "type": "paragraph",
              "content": []
            },
            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "Total: $603.00"
                }
              ]
            }
          ]
        },
        "issuetype": {
          "id": "10010",
          "name": "Expense Report",
          "subtask": false,
          "hierarchyLevel": 0
        },
        "project": {
          "id": "10010",
          "key": "OPS_HR_TE",
          "name": "Sales T&E Expense Reports",
          "projectTypeKey": "business"
        },
        "status": {
          "id": "2",
          "name": "Pending Approval",
          "statusCategory": {
            "id": 2,
            "key": "indeterminate",
            "name": "In Progress",
            "colorName": "yellow"
          }
        },
        "priority": {
          "id": "3",
          "name": "Medium"
        },
        "assignee": {
          "accountId": "tmorgan",
          "accountType": "atlassian",
          "emailAddress": "taylor.morgan@vanguardshield.com",
          "displayName": "Taylor Morgan",
          "active": true,
          "timeZone": "America/New_York"
        },
        "reporter": {
          "accountId": "psharma",
          "accountType": "atlassian",
          "emailAddress": "priya.sharma@vanguardshield.com",
          "displayName": "Priya Sharma",
          "active": true,
          "timeZone": "America/New_York"
        },
        "creator": {
          "accountId": "psharma",
          "accountType": "atlassian",
          "emailAddress": "priya.sharma@vanguardshield.com",
          "displayName": "Priya Sharma",
          "active": true,
          "timeZone": "America/New_York"
        },
        "created": "2026-04-03T15:15:00.000-04:00",
        "updated": "2026-04-03T15:15:00.000-04:00",
        "labels": [],
        "components": [],
        "fixVersions": [],
        "versions": [],
        "customfield_10100": "jnakamura"
      },
      "transitions": [
        {
          "id": "21",
          "name": "Approve",
          "to": {
            "id": "5",
            "name": "Approved",
            "statusCategory": {
              "id": 4,
              "key": "done",
              "name": "Done",
              "colorName": "green"
            }
          }
        },
        {
          "id": "22",
          "name": "Reject",
          "to": {
            "id": "6",
            "name": "Rejected",
            "statusCategory": {
              "id": 5,
              "key": "done",
              "name": "Done",
              "colorName": "red"
            }
          }
        },
        {
          "id": "23",
          "name": "Return for Revision",
          "to": {
            "id": "7",
            "name": "Returned",
            "statusCategory": {
              "id": 2,
              "key": "new",
              "name": "To Do",
              "colorName": "blue-gray"
            }
          }
        }
      ]
    },
    "OPS_HR_TE-4": {
      "id": "10004",
      "key": "OPS_HR_TE-4",
      "self": "https://jira.vanguardshield.com/rest/api/3/issue/OPS_HR_TE-4",
      "fields": {
        "summary": "T&E Report - Derek Washington - Sales - April 2026",
        "description": {
          "type": "doc",
          "version": 1,
          "content": [
            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "Employee: Derek Washington"
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              ]
            },
            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "Employee ID: EMP-2287"
                }
              ]
            },
            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "Department: Sales"
                }
              ]
            },
            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "Submission Date: April 3, 2026"
                }
              ]
            },
            {
              "type": "paragraph",
              "content": []
            },
            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "Expense Line Items:"
                }
              ]
            },
            {
              "type": "paragraph",
              "content": []
            },
            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "1. Date: April 1, 2026 | Merchant: VS Branded Gear | Category: Event Supplies | Amount: $420.00 | Description: Custom polo shirts for trade show booth"
                }
              ]
            },
            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "2. Date: April 3, 2026 | Merchant: Personal Vehicle | Category: Mileage | Amount: $69.60 | Description: 120 miles at $0.58/mi to client site and return"
                }
              ]
            },
            {
              "type": "paragraph",
              "content": []
            },
            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "Total: $489.60"
                }
              ]
            }
          ]
        },
        "issuetype": {
          "id": "10010",
          "name": "Expense Report",
          "subtask": false,
          "hierarchyLevel": 0
        },
        "project": {
          "id": "10010",
          "key": "OPS_HR_TE",
          "name": "Sales T&E Expense Reports",
          "projectTypeKey": "business"
        },
        "status": {
          "id": "2",
          "name": "Pending Approval",
          "statusCategory": {
            "id": 2,
            "key": "indeterminate",
            "name": "In Progress",
            "colorName": "yellow"
          }
        },
        "priority": {
          "id": "3",
          "name": "Medium"
        },
        "assignee": {
          "accountId": "tmorgan",
          "accountType": "atlassian",
          "emailAddress": "taylor.morgan@vanguardshield.com",
          "displayName": "Taylor Morgan",
          "active": true,
          "timeZone": "America/New_York"
        },
        "reporter": {
          "accountId": "dwashington",
          "accountType": "atlassian",
          "emailAddress": "derek.washington@vanguardshield.com",
          "displayName": "Derek Washington",
          "active": true,
          "timeZone": "America/New_York"
        },
        "creator": {
          "accountId": "dwashington",
          "accountType": "atlassian",
          "emailAddress": "derek.washington@vanguardshield.com",
          "displayName": "Derek Washington",
          "active": true,
          "timeZone": "America/New_York"
        },
        "created": "2026-04-03T08:45:00.000-04:00",
        "updated": "2026-04-03T08:45:00.000-04:00",
        "labels": [],
        "components": [],
        "fixVersions": [],
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        "customfield_10100": null
      },
      "transitions": [
        {
          "id": "21",
          "name": "Approve",
          "to": {
            "id": "5",
            "name": "Approved",
            "statusCategory": {
              "id": 4,
              "key": "done",
              "name": "Done",
              "colorName": "green"
            }
          }
        },
        {
          "id": "22",
          "name": "Reject",
          "to": {
            "id": "6",
            "name": "Rejected",
            "statusCategory": {
              "id": 5,
              "key": "done",
              "name": "Done",
              "colorName": "red"
            }
          }
        },
        {
          "id": "23",
          "name": "Return for Revision",
          "to": {
            "id": "7",
            "name": "Returned",
            "statusCategory": {
              "id": 2,
              "key": "new",
              "name": "To Do",
              "colorName": "blue-gray"
            }
          }
        }
      ]
    },
    "OPS_HR_TE-5": {
      "id": "10005",
      "key": "OPS_HR_TE-5",
      "self": "https://jira.vanguardshield.com/rest/api/3/issue/OPS_HR_TE-5",
      "fields": {
        "summary": "T&E Report - Aisha Robinson - Sales - April 2026",
        "description": {
          "type": "doc",
          "version": 1,
          "content": [
            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "Employee: Aisha Robinson"
                }
              ]
            },
            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "Employee ID: EMP-1592"
                }
              ]
            },
            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "Department: Sales"
                }
              ]
            },
            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "Submission Date: April 3, 2026"
                }
              ]
            },
            {
              "type": "paragraph",
              "content": []
            },
            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "Expense Line Items:"
                }
              ]
            },
            {
              "type": "paragraph",
              "content": []
            },
            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "1. Date: April 3, 2026 | Merchant: Cafe Soleil | Category: Meal | Amount: $62.00 | Description: Working lunch during QBR"
                }
              ]
            },
            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "2. Date: April 3, 2026 | Merchant: Delta Airlines | Category: Travel | Amount: $387.00 | Description: Flight to San Francisco"
                }
              ]
            },
            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "3. Date: April 3-4, 2026 | Merchant: Hilton Garden Inn SFO | Category: Lodging | Amount: $245.00 | Description: Hotel for conference attendance"
                }
              ]
            },
            {
              "type": "paragraph",
              "content": []
            },
            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "Total: $694.00"
                }
              ]
            }
          ]
        },
        "issuetype": {
          "id": "10010",
          "name": "Expense Report",
          "subtask": false,
          "hierarchyLevel": 0
        },
        "project": {
          "id": "10010",
          "key": "OPS_HR_TE",
          "name": "Sales T&E Expense Reports",
          "projectTypeKey": "business"
        },
        "status": {
          "id": "2",
          "name": "Pending Approval",
          "statusCategory": {
            "id": 2,
            "key": "indeterminate",
            "name": "In Progress",
            "colorName": "yellow"
          }
        },
        "priority": {
          "id": "3",
          "name": "Medium"
        },
        "assignee": {
          "accountId": "tmorgan",
          "accountType": "atlassian",
          "emailAddress": "taylor.morgan@vanguardshield.com",
          "displayName": "Taylor Morgan",
          "active": true,
          "timeZone": "America/New_York"
        },
        "reporter": {
          "accountId": "arobinson",
          "accountType": "atlassian",
          "emailAddress": "aisha.robinson@vanguardshield.com",
          "displayName": "Aisha Robinson",
          "active": true,
          "timeZone": "America/New_York"
        },
        "creator": {
          "accountId": "arobinson",
          "accountType": "atlassian",
          "emailAddress": "aisha.robinson@vanguardshield.com",
          "displayName": "Aisha Robinson",
          "active": true,
          "timeZone": "America/New_York"
        },
        "created": "2026-04-03T16:00:00.000-04:00",
        "updated": "2026-04-03T16:00:00.000-04:00",
        "labels": [],
        "components": [],
        "fixVersions": [],
        "versions": [],
        "customfield_10100": "dpark"
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              "id": 4,
              "key": "done",
              "name": "Done",
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        },
        {
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              "id": 2,
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              "type": "paragraph",
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                  "type": "text",
                  "text": "Legal Claims Lead: nbriggs (Nathan Briggs)"
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              "type": "paragraph",
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                {
                  "type": "text",
                  "text": "Senior Legal Analyst: (vacant)"
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              "type": "paragraph",
              "content": []
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              "type": "paragraph",
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                  "type": "text",
                  "text": "All CLM-920 Complex Beneficiary Hold matters should be assigned to the Legal Claims Lead."
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              "type": "paragraph",
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            },
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              "type": "paragraph",
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                {
                  "type": "text",
                  "text": "Escalation: sarah.jenkins@vanguardshield.com (VP of Core Operations)"
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        "summary": "Life Claim - Margaret Ellen Sullivan - VS-LF-442891",
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                  "type": "text",
                  "text": "Insured: Margaret Ellen Sullivan"
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              "type": "paragraph",
              "content": [
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                  "type": "text",
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              "type": "paragraph",
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                  "type": "text",
                  "text": "Date of Birth: June 14, 1958"
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              "type": "paragraph",
              "content": [
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                  "type": "text",
                  "text": "Policy Number: VS-LF-442891"
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              "type": "paragraph",
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                  "type": "text",
                  "text": "Date of Death: March 12, 2026"
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              "type": "paragraph",
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              "type": "paragraph",
              "content": []
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              "type": "paragraph",
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                  "type": "text",
                  "text": "Claim filed by: Thomas Andrew Sullivan (spouse)"
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                  "type": "text",
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              "type": "paragraph",
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              "type": "paragraph",
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                  "type": "text",
                  "text": "Documentation received as of filing date:"
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              "type": "paragraph",
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                  "type": "text",
                  "text": "- Death certificate"
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              "type": "paragraph",
              "content": [
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                  "type": "text",
                  "text": "- Original policy declarations"
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              "type": "paragraph",
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                {
                  "type": "text",
                  "text": "Pending review and beneficiary allocation."
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                  "type": "text",
                  "text": "SSN: XXX-XX-6190"
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            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "Date of Birth: November 3, 1961"
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              "type": "paragraph",
              "content": [
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                  "type": "text",
                  "text": "Policy Number: VS-LF-558203"
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                  "type": "text",
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              "type": "paragraph",
              "content": [
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                  "type": "text",
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            {
              "type": "paragraph",
              "content": []
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              "type": "paragraph",
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                  "text": "Claim filed by: Angela Marie Whitfield"
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              "type": "paragraph",
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                  "type": "text",
                  "text": "Relationship to Insured: Ex-spouse"
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              "type": "paragraph",
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              "type": "paragraph",
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                  "type": "text",
                  "text": "Documentation received as of filing date:"
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              "type": "paragraph",
              "content": [
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                  "type": "text",
                  "text": "- Death certificate"
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              "type": "paragraph",
              "content": [
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                  "type": "text",
                  "text": "- Original policy declarations"
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            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "- Divorce decree (submitted by claimant)"
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          "emailAddress": "taylor.morgan@vanguardshield.com",
          "displayName": "Taylor Morgan",
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          "timeZone": "America/New_York"
        },
        "created": "2026-03-26T10:30:00.000-04:00",
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        "attachment": [
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            "id": "20010",
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              "accountId": "tmorgan",
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              "displayName": "Taylor Morgan",
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            "created": "2026-03-26T11:00:00.000-04:00",
            "size": 1654,
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            "created": "2026-03-26T11:15:00.000-04:00",
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          {
            "id": "20012",
            "filename": "Decree_of_Divorce_Whitfield.pdf",
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              "displayName": "Taylor Morgan",
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    "CLM_LIFE-3": {
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      "fields": {
        "summary": "Life Claim - Patricia Noelle Kim - VS-LF-671045",
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              "type": "paragraph",
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                {
                  "type": "text",
                  "text": "Insured: Patricia Noelle Kim"
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              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "SSN: XXX-XX-2054"
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            },
            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "Date of Birth: February 22, 1970"
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              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "Policy Number: VS-LF-671045"
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            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "Date of Death: March 22, 2026"
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              ]
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              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "Date of Notification: March 29, 2026"
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            },
            {
              "type": "paragraph",
              "content": []
            },
            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "Claim filed by: Daniel Hyun Kim (spouse)"
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              ]
            },
            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "Relationship to Insured: Spouse"
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            },
            {
              "type": "paragraph",
              "content": []
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              "type": "paragraph",
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                  "type": "text",
                  "text": "Documentation received as of filing date:"
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            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "- Death certificate"
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            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "- Original policy declarations"
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            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "- Attorney letter received April 1, 2026 from Morrison & Drake LLP on behalf of Sophia Lin, contesting beneficiary designation"
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          ]
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        "issuetype": {
          "id": "10020",
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        "created": "2026-03-29T08:30:00.000-04:00",
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      "fields": {
        "summary": "Queue Roles & Assignees",
        "description": {
          "type": "doc",
          "version": 1,
          "content": [
            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "OPS_AP_INV Queue Configuration"
                }
              ]
            },
            {
              "type": "paragraph",
              "content": []
            },
            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "AP Lead: rfoster (Rachel Foster)"
                }
              ]
            },
            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "Senior AP Analyst: tmorgan (Taylor Morgan)"
                }
              ]
            },
            {
              "type": "paragraph",
              "content": []
            },
            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "Exception Path:"
                }
              ]
            },
            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "When a trace is inconclusive or a clearing confirmation is missing, add a comment on OPS_AP_INV tagging @rfoster and create a follow-up issue in AP-Exceptions with the invoice number and trace details. Do not send any external communication until the exception is resolved."
                }
              ]
            },
            {
              "type": "paragraph",
              "content": []
            },
            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "Escalation: rachel.foster@vanguardshield.com"
                }
              ]
            }
          ]
        },
        "issuetype": {
          "id": "10099",
          "name": "Info",
          "subtask": false,
          "hierarchyLevel": 0
        },
        "project": {
          "id": "10030",
          "key": "OPS_AP_INV",
          "name": "Accounts Payable Invoices",
          "projectTypeKey": "business"
        },
        "status": {
          "id": "4",
          "name": "Done",
          "statusCategory": {
            "id": 4,
            "key": "done",
            "name": "Done",
            "colorName": "green"
          }
        },
        "priority": {
          "id": "3",
          "name": "Medium"
        },
        "assignee": {
          "accountId": "rfoster",
          "accountType": "atlassian",
          "emailAddress": "rachel.foster@vanguardshield.com",
          "displayName": "Rachel Foster",
          "active": true,
          "timeZone": "America/New_York"
        },
        "reporter": {
          "accountId": "sjenkins",
          "accountType": "atlassian",
          "emailAddress": "sarah.jenkins@vanguardshield.com",
          "displayName": "Sarah Jenkins",
          "active": true,
          "timeZone": "America/New_York"
        },
        "creator": {
          "accountId": "sjenkins",
          "accountType": "atlassian",
          "emailAddress": "sarah.jenkins@vanguardshield.com",
          "displayName": "Sarah Jenkins",
          "active": true,
          "timeZone": "America/New_York"
        },
        "created": "2026-01-10T09:00:00.000-05:00",
        "updated": "2026-03-01T09:00:00.000-05:00",
        "labels": [],
        "components": [],
        "fixVersions": [],
        "versions": []
      }
    },
    "OPS_AP_INV-2": {
      "id": "10011",
      "key": "OPS_AP_INV-2",
      "self": "https://jira.vanguardshield.com/rest/api/3/issue/OPS_AP_INV-2",
      "fields": {
        "summary": "Invoice #7891 - Global Office Supply Inc.",
        "description": {
          "type": "doc",
          "version": 1,
          "content": [
            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "Vendor: Global Office Supply Inc."
                }
              ]
            },
            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "Vendor ID: VND-4401"
                }
              ]
            },
            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "Invoice Number: 7891"
                }
              ]
            },
            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "Invoice Date: March 15, 2026"
                }
              ]
            },
            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "Amount: $12,450.00"
                }
              ]
            },
            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "Description: Office furniture and supplies - Q1 2026 order"
                }
              ]
            },
            {
              "type": "paragraph",
              "content": []
            },
            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "Payment Status: Paid"
                }
              ]
            },
            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "Payment Date: March 28, 2026"
                }
              ]
            },
            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "Payment Method: ACH"
                }
              ]
            },
            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "ACH Trace Number: 240198763401"
                }
              ]
            },
            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "Payment Run: PR-2026-0328-AM"
                }
              ]
            }
          ]
        },
        "issuetype": {
          "id": "10030",
          "name": "Invoice",
          "subtask": false,
          "hierarchyLevel": 0
        },
        "project": {
          "id": "10030",
          "key": "OPS_AP_INV",
          "name": "Accounts Payable Invoices",
          "projectTypeKey": "business"
        },
        "status": {
          "id": "1",
          "name": "Open",
          "statusCategory": {
            "id": 1,
            "key": "new",
            "name": "To Do",
            "colorName": "blue-gray"
          }
        },
        "priority": {
          "id": "3",
          "name": "Medium"
        },
        "assignee": {
          "accountId": "tmorgan",
          "accountType": "atlassian",
          "emailAddress": "taylor.morgan@vanguardshield.com",
          "displayName": "Taylor Morgan",
          "active": true,
          "timeZone": "America/New_York"
        },
        "reporter": {
          "accountId": "rfoster",
          "accountType": "atlassian",
          "emailAddress": "rachel.foster@vanguardshield.com",
          "displayName": "Rachel Foster",
          "active": true,
          "timeZone": "America/New_York"
        },
        "creator": {
          "accountId": "rfoster",
          "accountType": "atlassian",
          "emailAddress": "rachel.foster@vanguardshield.com",
          "displayName": "Rachel Foster",
          "active": true,
          "timeZone": "America/New_York"
        },
        "created": "2026-03-16T09:00:00.000-04:00",
        "updated": "2026-04-01T10:00:00.000-04:00",
        "labels": [],
        "components": [],
        "fixVersions": [],
        "versions": [],
        "attachment": [
          {
            "id": "30001",
            "filename": "clearing_confirmation_INV7891.pdf",
            "author": {
              "accountId": "rfoster",
              "accountType": "atlassian",
              "emailAddress": "rachel.foster@vanguardshield.com",
              "displayName": "Rachel Foster",
              "active": true,
              "timeZone": "America/New_York"
            },
            "created": "2026-04-01T10:00:00.000-04:00",
            "size": 1615,
            "mimeType": "application/pdf",
            "content": "",
            "self": "https://jira.vanguardshield.com/rest/api/3/attachment/30001"
          }
        ],
        "customfield_10200": "Paid",
        "customfield_10300": "240198763401"
      }
    },
    "OPS_AP_INV-3": {
      "id": "10012",
      "key": "OPS_AP_INV-3",
      "self": "https://jira.vanguardshield.com/rest/api/3/issue/OPS_AP_INV-3",
      "fields": {
        "summary": "Invoice #7892 - Global Office Supply Inc.",
        "description": {
          "type": "doc",
          "version": 1,
          "content": [
            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "Vendor: Global Office Supply Inc."
                }
              ]
            },
            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "Vendor ID: VND-4401"
                }
              ]
            },
            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "Invoice Number: 7892"
                }
              ]
            },
            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "Invoice Date: March 18, 2026"
                }
              ]
            },
            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "Amount: $8,750.00"
                }
              ]
            },
            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "Description: IT peripherals and accessories - emergency order"
                }
              ]
            },
            {
              "type": "paragraph",
              "content": []
            },
            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "Payment Status: Paid"
                }
              ]
            },
            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "Payment Date: March 25, 2026"
                }
              ]
            },
            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "Payment Method: ACH"
                }
              ]
            },
            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "ACH Trace Number: 240198763402"
                }
              ]
            },
            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "Payment Run: PR-2026-0325-PM"
                }
              ]
            }
          ]
        },
        "issuetype": {
          "id": "10030",
          "name": "Invoice",
          "subtask": false,
          "hierarchyLevel": 0
        },
        "project": {
          "id": "10030",
          "key": "OPS_AP_INV",
          "name": "Accounts Payable Invoices",
          "projectTypeKey": "business"
        },
        "status": {
          "id": "1",
          "name": "Open",
          "statusCategory": {
            "id": 1,
            "key": "new",
            "name": "To Do",
            "colorName": "blue-gray"
          }
        },
        "priority": {
          "id": "3",
          "name": "Medium"
        },
        "assignee": {
          "accountId": "tmorgan",
          "accountType": "atlassian",
          "emailAddress": "taylor.morgan@vanguardshield.com",
          "displayName": "Taylor Morgan",
          "active": true,
          "timeZone": "America/New_York"
        },
        "reporter": {
          "accountId": "rfoster",
          "accountType": "atlassian",
          "emailAddress": "rachel.foster@vanguardshield.com",
          "displayName": "Rachel Foster",
          "active": true,
          "timeZone": "America/New_York"
        },
        "creator": {
          "accountId": "rfoster",
          "accountType": "atlassian",
          "emailAddress": "rachel.foster@vanguardshield.com",
          "displayName": "Rachel Foster",
          "active": true,
          "timeZone": "America/New_York"
        },
        "created": "2026-03-19T09:00:00.000-04:00",
        "updated": "2026-03-30T09:00:00.000-04:00",
        "labels": [],
        "components": [],
        "fixVersions": [],
        "versions": [],
        "customfield_10200": "Paid",
        "customfield_10300": "240198763402"
      }
    },
    "OPS_AP_INV-4": {
      "id": "10013",
      "key": "OPS_AP_INV-4",
      "self": "https://jira.vanguardshield.com/rest/api/3/issue/OPS_AP_INV-4",
      "fields": {
        "summary": "Invoice #7893 - Premium Logistics Corp.",
        "description": {
          "type": "doc",
          "version": 1,
          "content": [
            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "Vendor: Premium Logistics Corp."
                }
              ]
            },
            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "Vendor ID: VND-5582"
                }
              ]
            },
            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "Invoice Number: 7893"
                }
              ]
            },
            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "Invoice Date: March 22, 2026"
                }
              ]
            },
            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "Amount: $3,200.00"
                }
              ]
            },
            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "Description: Freight and shipping services - March 2026"
                }
              ]
            },
            {
              "type": "paragraph",
              "content": []
            },
            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "Payment Status: Processing"
                }
              ]
            },
            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "Scheduled Payment Run: April 10, 2026 (PR-2026-0410-AM)"
                }
              ]
            },
            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "Payment Method: ACH"
                }
              ]
            },
            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "ACH Trace Number: (not yet assigned)"
                }
              ]
            }
          ]
        },
        "issuetype": {
          "id": "10030",
          "name": "Invoice",
          "subtask": false,
          "hierarchyLevel": 0
        },
        "project": {
          "id": "10030",
          "key": "OPS_AP_INV",
          "name": "Accounts Payable Invoices",
          "projectTypeKey": "business"
        },
        "status": {
          "id": "1",
          "name": "Open",
          "statusCategory": {
            "id": 1,
            "key": "new",
            "name": "To Do",
            "colorName": "blue-gray"
          }
        },
        "priority": {
          "id": "3",
          "name": "Medium"
        },
        "assignee": {
          "accountId": "tmorgan",
          "accountType": "atlassian",
          "emailAddress": "taylor.morgan@vanguardshield.com",
          "displayName": "Taylor Morgan",
          "active": true,
          "timeZone": "America/New_York"
        },
        "reporter": {
          "accountId": "rfoster",
          "accountType": "atlassian",
          "emailAddress": "rachel.foster@vanguardshield.com",
          "displayName": "Rachel Foster",
          "active": true,
          "timeZone": "America/New_York"
        },
        "creator": {
          "accountId": "rfoster",
          "accountType": "atlassian",
          "emailAddress": "rachel.foster@vanguardshield.com",
          "displayName": "Rachel Foster",
          "active": true,
          "timeZone": "America/New_York"
        },
        "created": "2026-03-23T09:00:00.000-04:00",
        "updated": "2026-04-01T09:00:00.000-04:00",
        "labels": [],
        "components": [],
        "fixVersions": [],
        "versions": [],
        "customfield_10200": "Processing",
        "customfield_10300": null
      }
    },
    "OPS_AP_INV-5": {
      "id": "10014",
      "key": "OPS_AP_INV-5",
      "self": "https://jira.vanguardshield.com/rest/api/3/issue/OPS_AP_INV-5",
      "fields": {
        "summary": "Invoice #7895 - Premium Logistics Corp.",
        "description": {
          "type": "doc",
          "version": 1,
          "content": [
            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "Vendor: Premium Logistics Corp."
                }
              ]
            },
            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "Vendor ID: VND-5582"
                }
              ]
            },
            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "Invoice Number: 7895"
                }
              ]
            },
            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "Invoice Date: March 25, 2026"
                }
              ]
            },
            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "Amount: $15,800.00"
                }
              ]
            },
            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "Description: Warehousing and distribution - Q1 2026 final"
                }
              ]
            },
            {
              "type": "paragraph",
              "content": []
            },
            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "Payment Status: Paid"
                }
              ]
            },
            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "Payment Date: March 30, 2026"
                }
              ]
            },
            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "Payment Method: ACH"
                }
              ]
            },
            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "ACH Trace Number: 240198763403"
                }
              ]
            },
            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "Payment Run: PR-2026-0330-AM"
                }
              ]
            }
          ]
        },
        "issuetype": {
          "id": "10030",
          "name": "Invoice",
          "subtask": false,
          "hierarchyLevel": 0
        },
        "project": {
          "id": "10030",
          "key": "OPS_AP_INV",
          "name": "Accounts Payable Invoices",
          "projectTypeKey": "business"
        },
        "status": {
          "id": "1",
          "name": "Open",
          "statusCategory": {
            "id": 1,
            "key": "new",
            "name": "To Do",
            "colorName": "blue-gray"
          }
        },
        "priority": {
          "id": "3",
          "name": "Medium"
        },
        "assignee": {
          "accountId": "tmorgan",
          "accountType": "atlassian",
          "emailAddress": "taylor.morgan@vanguardshield.com",
          "displayName": "Taylor Morgan",
          "active": true,
          "timeZone": "America/New_York"
        },
        "reporter": {
          "accountId": "rfoster",
          "accountType": "atlassian",
          "emailAddress": "rachel.foster@vanguardshield.com",
          "displayName": "Rachel Foster",
          "active": true,
          "timeZone": "America/New_York"
        },
        "creator": {
          "accountId": "rfoster",
          "accountType": "atlassian",
          "emailAddress": "rachel.foster@vanguardshield.com",
          "displayName": "Rachel Foster",
          "active": true,
          "timeZone": "America/New_York"
        },
        "created": "2026-03-26T09:00:00.000-04:00",
        "updated": "2026-04-02T09:00:00.000-04:00",
        "labels": [],
        "components": [],
        "fixVersions": [],
        "versions": [],
        "customfield_10200": "Paid",
        "customfield_10300": "240198763403",
        "attachment": [
          {
            "id": "30002",
            "filename": "clearing_confirmation_INV7895.pdf",
            "author": {
              "accountId": "rfoster",
              "accountType": "atlassian",
              "emailAddress": "rachel.foster@vanguardshield.com",
              "displayName": "Rachel Foster",
              "active": true,
              "timeZone": "America/New_York"
            },
            "created": "2026-04-02T10:00:00.000-04:00",
            "size": 1620,
            "mimeType": "application/pdf",
            "content": "",
            "self": "https://jira.vanguardshield.com/rest/api/3/attachment/30002"
          }
        ]
      }
    },
    "OPS_AP_TRACE-1": {
      "id": "10015",
      "key": "OPS_AP_TRACE-1",
      "self": "https://jira.vanguardshield.com/rest/api/3/issue/OPS_AP_TRACE-1",
      "fields": {
        "summary": "ACH Trace 240198763401 - Global Office Supply",
        "description": {
          "type": "doc",
          "version": 1,
          "content": [
            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "Trace Number: 240198763401"
                }
              ]
            },
            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "Originator: Vanguard Shield Mutual"
                }
              ]
            },
            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "Receiver: Global Office Supply Inc."
                }
              ]
            },
            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "Amount: $12,450.00"
                }
              ]
            },
            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "Entry Date: March 28, 2026"
                }
              ]
            },
            {
              "type": "paragraph",
              "content": []
            },
            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "Bank trace result document attached."
                }
              ]
            }
          ]
        },
        "issuetype": {
          "id": "10031",
          "name": "ACH Trace",
          "subtask": false,
          "hierarchyLevel": 0
        },
        "project": {
          "id": "10031",
          "key": "OPS_AP_TRACE",
          "name": "ACH Trace Records",
          "projectTypeKey": "business"
        },
        "status": {
          "id": "4",
          "name": "Done",
          "statusCategory": {
            "id": 4,
            "key": "done",
            "name": "Done",
            "colorName": "green"
          }
        },
        "priority": {
          "id": "3",
          "name": "Medium"
        },
        "assignee": {
          "accountId": "rfoster",
          "accountType": "atlassian",
          "emailAddress": "rachel.foster@vanguardshield.com",
          "displayName": "Rachel Foster",
          "active": true,
          "timeZone": "America/New_York"
        },
        "reporter": {
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